Sometimes a downloaded ZIP file might appear corrupted or fail to open, but don’t worry — it’s usually an easy fix! 😊

First, check the file size listed on the product page and compare it with the size of the file you downloaded.
If the two sizes don’t match, the file was probably not fully downloaded — in that case, simply try downloading it again.

If the file size matches and it still won’t open, the issue is usually caused by the ZIP extraction software you’re using.
Please try opening the file with one of the following reliable apps:

Windows: 7-Zip | macOS: Peazip | 🔐 ZIP password: rapidstl

After re-downloading or using one of the recommended programs, your file should open without any issues.
If you’re still having trouble, feel free to reach out to our support team — we’ll help you get it sorted quickly. 💪

If your downloads are taking longer than usual, don’t worry — the issue is almost never on our side. 😊
RapidSTL does not limit your download speed or bandwidth in any way. All files are hosted on high-performance servers with global CDN coverage to ensure the fastest possible delivery.

The most common reason for slow downloads is the use of a VPN or proxy connection. Some VPN services reroute traffic through distant or crowded servers, which can significantly reduce speed.

👉 Simply turn off your VPN (or switch to a faster region) and try again — you’ll instantly notice the difference!

If you’re still experiencing issues, feel free to reach out to our support team anytime. We’re always here to help you get your models as quickly as possible. 🚀

If your download seems to freeze around 500MB or midway through, don’t worry — this is usually a temporary browser or cache issue, not a server problem.

Try the following quick fixes:

1. Clear your browser cache and close other heavy tabs or background apps.

2. Pause any active antivirus or browser security extensions temporarily, or add our site to your trusted list.

3. Make sure there’s enough free storage space on your device for the file.

All RapidSTL downloads are served through Google Cloud’s high-speed servers, so once your browser environment is cleared up, your download should complete smoothly.

If you still experience issues, please contact our support team — we’ll be happy to help you get your files without delay. 🚀

Each 3D model in our archive is created by talented independent artists and studios, and the rights to commercial use or resale depend entirely on the creator’s license terms.

Before selling or redistributing any printed version of a model, please make sure to review the license or usage permissions provided by the model’s original creator. In most cases, this information can be found on the artist’s official webpage or portfolio.

If you’re unsure or can’t locate the necessary details, feel free to contact us anytime — we’ll gladly help you identify the model owner or clarify usage rights.

Please note that RapidSTL acts solely as a distribution and archiving platform, and does not grant or transfer commercial licenses beyond those defined by the content creator.

Your respect for artists’ rights helps keep our creative community thriving. ❤️

1) Go to the folder of the model you want to download and find the 7zip file for that file.

2) To download the file, simply click the “download” button at the bottom.

3) Or if you prefer, you can click the three dots in the lower right corner of the screen and perform the same action from the menu that opens.

4) After that, you can download the file to your computer by clicking the OK button to save it.

Your Account section is your personal control center — everything you need to manage your RapidSTL experience in one place.

Here, you can easily:
• View your membership details and check your subscription’s expiration date.
• Update your name, country information, or even add a personal touch with a profile avatar — either imported directly from your Gravatar account or uploaded from your computer.
• Customize how your name appears in the top-right “Howdy, ” greeting by setting your preferred display name.
• Change your password anytime for added security, or if you ever decide to leave, you can permanently delete your account and all associated data with just a few clicks.

Your account, your rules — simple, transparent, and fully in your control. ⚙️

Each RapidSTL account is intended for use by a single individual. Regardless of membership level or subscription type, every user enjoys full and unrestricted access to all account features and content during their active subscription period.

For monthly subscriptions, access remains valid until the end of the subscription term; however, please note that download capabilities are tied to the bandwidth limit associated with your plan. Once this limit is reached, downloads will automatically pause, even if your subscription period has not yet expired.

You may continue to browse, preview, and manage your collection at any time within the remaining active period. Bandwidth limits reset automatically at the beginning of each new subscription cycle.

These measures ensure fair usage, maintain optimal performance for all subscribers, and allow us to continue delivering a fast and reliable experience across our entire platform.

Sharing or transferring user accounts is strictly prohibited under our Terms of Service.
Our platform employs advanced, scan-based monitoring systems that continuously analyze account activity patterns to ensure fair and secure access for all members.

Any attempt to share, resell, or grant access to another person or group will trigger an automatic review by our security algorithms. If unauthorized use is confirmed, the account will be permanently suspended without refund and future access may be restricted.

These measures are in place to protect the integrity of our community and to maintain a safe, high-performance experience for every individual subscriber.

RapidSTL works with a non-recurring subscription system, which means your plan does not renew automatically.
When your monthly or annual subscription expires, your account status simply reverts to Guest Mode, and access to your member panel and download features is paused.

You can still keep your account, or if you prefer, you may delete your account and all personal data at any time directly from your profile settings.

If you decide to return later, it’s easy to reactivate your membership — just purchase a new activation code through our official Etsy store, and your access will be instantly restored.

We designed this system to give you full control and flexibility — no hidden renewals, no surprises. Come back whenever creativity calls! ✨